ATMs and CDMs

Sohar International offers customers the convenience of wider reach with a large network of ATMs throughout the length and breadth of the country.

Sohar International offers customers the convenience of wider reach with a large network of Automated Teller Machines (ATMs) throughout the length and breadth of the country.

In addition, Sohar International customers can access their accounts at over 1000 ATM’s of OmanNet. Sohar International is part of the OmanNet network and the Bank’s customers have the convenience of accessing their accounts 24/7 at any of the OmanNet ATMs.

This convenience ensures that your money is within easy reach, whenever you need it.

CDMs

For the additional convenience of customers, Sohar International has introduced Cash Deposit Facility in its existing ATM’s. With the introduction of this facility, customers can now deposit their cash 24/7, without having the need to visit the branch.

The Bank’s ATM machines now perform a dual function; dispense cash and serve as a Cash Deposit Machine. At a single point and at the same machine, customers are able to deposit their cash and also withdraw cash. The advantages:

Convenience - Deposit cash at any time, any day

Ease of use - Same ATM for deposit and withdrawal

Security - Cash is in safe custody

OmanNet

Sohar International has joined OmanNet which is the new banking platform that replaces OmanSwitch all over the country. Most banks in Oman have already migrated to the new platform or are planning to soon.

OmanNet adds strength to Oman’s banking platform. Customers will enjoy increased efficiency and noticeable improvement in the quality of banking services. Very shortly the new platform will also serve as the gateway to progressive development of technically sophisticated banking services. The benefits of OmanNet can be accessed by any customer anywhere in Oman and participating GCC countries in the GCCNet Switch.

Benefits for Sohar International Customers:

Access to over 1000 ATM’s Teller Machines (ATMs) within the country.

Added conveniences at ATMs like:

Balance inquiry
Mini-statement
Funds transfer

Registration

1. Registration Procedure

All Account holders of Sohar International are entitled to an ATM card at the time of opening an account. Incase if you have not received the ATM card during account opening, walk down to any of our branch and ask for the ATM Card request form. Fill in the request form duly signed by the account holder and submit the filled in application form in the branch.

You can collect your ATM Card and PIN from your base branch after 4 working days of our receipt of the request.

2. Forgot PIN

In case you forgot your PIN Number, You can call the call center on 24730000 and request for a new PIN. You can also walk down to any of our branches and ask for the ATM Card PIN Regeneration form. Fill in the request form duly signed by the account holder and submit the filled in application form in the branch. You can collect your PIN Mailer from your base branch after 4 working days of our receipt of the request.

Dos and Don'ts

Store your ATM card in your purse or wallet where it will not get scratched or bent

With the ATM card, the Bank will provide you with a four digit personal identification number (PIN). The PIN has to be entered before every ATM transaction

When changing the PIN, choose a PIN that is a series of numbers that you can easily remember, but that cannot easily be associated with you personally

Avoid using birth dates, house numbers or a part of your phone number as PIN Numbers

The PIN should preferably be memorised. If you must write it down, store it in a place away from the ATM card

Stand directly in front of the ATM keypad when keying in your PIN. This prevents anyone standing nearby from seeing your personal information

After your transaction, take your receipt, card and money away. Do not stand in front of the machine and count your money

In case you are using a drive-up ATM, get your vehicle as close to the machine as possible. Lock the doors of the vehicle before you drive up to the machine

Do not leave your car running while using a walk-up ATM. Take your keys with you and lock the doors before your transaction

If someone or something makes you uncomfortable, cancel your transaction and leave the ATM. Follow up with the bank to make sure the transaction was cancelled

1. What is the PIN change facility?

Your ATM card is delivered to you with a PIN. Customers may wish to change the PIN of their card. They may do this at the ATM using the keypad and the prompts on the screen.

2. What are the services offered through the ATMs?

You can carry out the following transactions at all our ATMs across the country: Withdraw cash Request a mini-statement Make a balance inquiry Change your PIN Deposit Cash (Through CDM enabled ATMs)

3. What should I do if I lose the card?

In the event of loss of an ATM card, the first thing to do is to inform the Sohar International Call Center Phone 24730000 about the loss. This will have to be followed by written instruction to your branch to stop payment for transactions made on the card.

4. Is an ATM card like a credit card?

There is a difference between a credit card and a ATM card. With a credit card you get credit for your purchases and receive a bill for them at the end of the month. You also have a credit limit on the credit card. On a credit card interest is levied on unpaid balances after the due date each month.

ATM cards can be used only in ATMs. There are no credit limits and no monthly bills. You can use the ATM card to access money in your savings, checking or current account.

5. What does validity 06/09 on the card mean?

The ATM card is the property of the Bank and is made available for the use of the customer. At the time of the issue of the card, the validity is inscribed on the card like 06/09 or 08/10. This means that the card is valid till and available to the customer till the end of June 2009 – 06 refers to the month of June and 09 refers to the year 2009. Similarly, 08/10 will mean that the card is valid until the end of August of the year 2010.

6. Which cards can be used at ATMs?

ATM, debit cards and credit cards can be used at an ATM.

7. What is the cash withdrawal limit?

Sohar International ATM Card holders can withdraw up to RO 800 a day and wealth managment customers can withdraw up to RO 1,200 a day.

8. Can I use the ATM Card at other Bank's ATMs?

The Sohar International ATM cards may be used at ATMs of other banks that are part of the OmanNet and GCC Switch.

9. Will I be charged for ATM services?

The use of the ATM card in Oman is free-of-charge for Sohar International customers, both at the ATMs of Sohar International and at the ATMs of the member banks in OmanNet. Cash withdrawals in GCC countries other than Oman will attract a fee.