Data Controller is the publisher, owner, and operator of the Mobile App and Online Banking Services and is responsible for the collection of information described herein. Data Controller shall be referred to either by Data Controller's name or "Data Controller," as listed above. If Data Controller or Data Controller's property shall be referred to through first-person pronouns, it shall be through the use of the following: us, we, our, ours, etc.
"Services" means any services that Sohar International Bank make available through the Mobile App and Online Banking Services.
"Personal DATA" means personal data and information that we obtain from you in connection with your use of the Mobile App that is capable of identifying you in any manner.
Sohar International Bank will provide online banking services without compromising on the data privacy and security of your transactions.
We ensure to safeguard your data when you use Sohar International Mobile App and online banking services, with best security solutions in place, and in compliance as per standards and best practices.
Contact Permission : Application is using (READ_CONTACTS) permission which allows user to select phone number which will be used for Mobile Wallet Transfer. As a bank we doesn’t not collect any further information related to users contact from application and not shared with any third party or our partners.
Application is using below listed location permissions which will help to locate Sohar Branches and ATMS, and display distance from users current location. Location information will not be shared with any third party or partners.
Application using READ_PHONE_STATE permission for getting device ID which will be used for device customer tagging, This information is not shared with any of third party application or partners.
USE_FINGERPRINT used for user authentication, Application not sharing user information.
Application is using android.permission.CAMERA for QR scan payment. Captured information is solely used for Mobile Wallet transaction purpose only and not shared.
The Party responsible for the processing of your personal data is as follows:
Sultanate of Oman
Sohar International Bank
44, Hai Al Mina
Water Front Building
Personal Data may be asked for in relation to:
If you are a passive user of the Mobile App and do not register for any purchases or other service, you may still be subject to certain passive data collection ("Passive Data Collection"). Such Passive Data Collection may include through cookies, as described below, IP address information, location information, and certain browser data, such as history and/or session information.
You may be asked to provide certain Personal Data, such as your name and email address, for the purpose of receiving email marketing communications. This information will only be obtained through your voluntary disclosure and you will be asked to affirmatively opt-in to email marketing communications.
We may share your Personal Data, including Personal Data that identifies you personally, with any of our parent companies, subsidiary companies, affiliates or other trusted related entities.
Cookies: We may collect information from you through automatic tracking systems (such as information about your browsing preferences) as well as through information that you volunteer to us (such as information that you provide during a registration process or at other times while using the Mobile App, as described above).
A cookie consists of a reduced set of data transferred to your browser from a web server and it can only be read by the server that made the transfer. This is not executable code and does not transmit viruses.
Technical cookies: Technical cookies, which can also sometimes be called HTML cookies, are used for navigation and to facilitate your access to and use of the site. They are necessary for the transmission of communications on the network or to supply services requested by you. The use of technical cookies allows the safe and efficient use of the site.
You can manage or request the general deactivation or cancelation of cookies through your browser. If you do this though, please be advised this action might slow down or prevent access to some parts of the site.
Cookies may also be retransmitted by an analytics or statistics provider to collect aggregated information on the number of users and how they visit the Mobile App. These are also considered technical cookies when they operate as described.
Temporary session cookies are deleted automatically at the end of the browsing session - these are mostly used to identify you and ensure that you don't have to log in each time - whereas permanent cookies remain active longer than just one particular session.
Support in configuring your browser: You can manage cookies through the settings of your browser on your device. However, deleting cookies from your browser may remove the preferences you have set for this Mobile App and Online Banking Services.
For further information and support, you can also visit the specific help page of the web browser you are using:
Internet Explorer: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies
Log Data: Like all websites and mobile applications, this Mobile App also makes use of log files that store automatic information collected during user visits. The different types of log data could be as follows:
Internet protocol (IP) address;
Type of browser and device parameters used to connect to the Mobile App;
Name of the Internet Service Provider (ISP);
Date and time of visit;
Web page of origin of the user (referral) and exit;
Possibly the number of clicks.
The aforementioned information is processed in an automated form and collected in an exclusively aggregated manner in order to verify the correct functioning of the site, and for security reasons. This information will be processed according to the legitimate interests of the Bank.
For security purposes (spam filters, firewalls, virus detection), the automatically recorded data may also possibly include Personal Data such as IP address, which could be used, in accordance with applicable laws, in order to block attempts at damage to the Mobile App and Online Banking Services or damage to other users, or in the case of harmful activities or crime. Such data are never used for the identification or profiling of the user, but only for the protection of the Mobile App and Online Banking Services and our users. Such information will be treated according to the legitimate interests of the Bank.
We use secure physical and digital systems to store your Personal Data when appropriate. We ensure that your Personal Data is protected against unauthorized access, disclosure, or destruction.
Please note, however, that no system involving the transmission of information via the internet, or the electronic storage of data, is completely secure. However, we take the protection and storage of your Personal Data very seriously. We take all reasonable steps to protect your Personal Data.
Personal Data is stored throughout your relationship with us. We delete your Personal Data upon request for cancelation of your account or other general request for the deletion of data.
In the event of a breach of your Personal Data, you will be notified in a reasonable time frame and we will follow all applicable laws regarding such breach.
We primarily use your Personal Data to help us provide a better experience for you on our Mobile App and Online Banking Services and to provide you the services and/or information you may have requested, such as use of our Mobile App and Online Banking Services. Information that does not identify you personally, but that may assist in providing us broad overviews of our customer base, will be used for market research or marketing efforts. Such information may include, but is not limited to, interests based on your cookies.
Personal Data that may be considering identifying may be used for the following:
Improving your personal user experience
Communicating with you about your user account with us
Marketing and advertising to you, including via email
Fulfilling your purchases
Providing customer service to you
Advising you about updates to the Mobile App or related Items
Although our policy is to maintain the privacy of your Personal Data as described herein, we may disclose your Personal Data if we believe that it is reasonable to do so in certain cases, in our sole and exclusive discretion. Such cases may include, but are not limited to:
From time to time, we may send you informational or marketing communications related to our Mobile App and Online Banking Services such as announcements or other information. If you wish to opt-out of such communications, you may contact the following email: email@example.com. You may also click the opt-out link which will be provided at the bottom of any and all such communications.
Please be advised that even though you may opt-out of such communications, you may still receive information from us that is specifically about your use of our Mobile App or about your account with us.
By providing any Personal Data to us, or by using our Mobile App and Online Banking Services in any manner, you have created a commercial relationship with us. As such, you agree that any email sent from us or third-party affiliates, even unsolicited email, shall specifically not be considered SPAM, as that term is legally defined.
If you wish to modify or delete any information we may have about you, or you wish to simply access any information we have about you, you may reach out to us at the following email address: firstname.lastname@example.org.
You have many rights in relation to your Personal Data. Specifically, your rights are as follows:
the right to be informed about the processing of your Personal Data
the right to have access to your Personal Data
the right to update and/or correct your Personal Data
the right to portability of your Personal Data
the right to oppose or limit the processing of your Personal Data
the right to request that we stop processing and delete your Personal Data
the right to block any Personal Data processing in violation of any applicable law
The laws of the Sultanate of Oman shall govern any dispute that may arise between you and us. You agree that the courts of the Sultanate of Oman shall have exclusive jurisdiction to settle any such dispute.