Enhance your travel experience with free access to over 1,000 VIP Airport Lounges across the globe with Sohar International cards. Whatever your airline or class of travel, through the personal airport lounge program – LoungeKey, make travel more enjoyable!

Eligibility

Visa Platinum Credit Card

Entitlement
Free 6 Visits to 25 lounges (customer will pay for any additional visits / accessing ineligible lounges)
# of Guest eligible for Free Lounge Access.
Cardholder will pay for all guests

Signature Debit Card

Entitlement
Free 12 Visits to 1000 lounges (customer will pay for any additional visits / accessing ineligible lounges)
# of Guest eligible for Free Lounge Access.
Cardholder will pay for all guests

Visa Signature Credit Card

Entitlement
Free 12 Visits to 1000 lounges (customer will pay for any additional visits / accessing ineligible lounges)
# of Guest eligible for Free Lounge Access.
Cardholder will pay for all guests

Visa Infinite Credit Card

Entitlement
Free Unlimited access to 1000 lounges (customer will pay for accessing ineligible lounges)
# of Guest eligible for Free Lounge Access.
1 Guest, Cardholder will pay for all additional guests

*Eligibility Condition: Minimum of USD 1 international POS transaction in every calendar year is required to avail Lounge Key service, (including Face to Face, e-commerce, MOTO or recurring transaction).

The list of LoungeKey lounges available to you and further information about the program can be found on https://www.loungekey.com/visaplatinummena and on the LoungeKey app available on Android and iOS.

FAQ’s

Card number is not eligible while registering in LoungeKey App

Error message: This card not associated to register in Lounge Key Application

Solution1: Make sure there no blank space entered at the beginning, between number or at the end.

Solution2: Ask the customer to register through the website (https://www.loungekey.com/visamena)

Solution3: Raise the issue to Customer Service (Customerservice@soharinternational.com)

Customer trying to register in lounge but the customer is not receiving any email notification to complete the process of registration. The customer tried both through the app and website.

Error message: “sorry there is a payment card associated with this account”

Solution 1: Choose the option “do not have an account” and follow the steps. If no email received follow the below.

Solution 2: Raise the issue to Customer Service (Customerservice@soharinternational.com)

Customer visits the lounge and get charged

Solution 1: Check if the card is eligible for guest lounge access.

Solution 2: Ask the customer to check in LoungeKey website / App if he is eligible to access the lounge (instructions are shared in the service document)

Solution 3: Check if the customer meets the requirement of the minimum 1$ spend on International transaction.

Solution 4: Raise the issue to Customer Service (Customerservice@soharinternational.com)

Customer is not allowed to access the lounge

Solution1: Ask the customer to register in LoungeKey website / App and get the barcode (instructions are shared in the service document)

Note: Some lounges may ask for the barcode to verify the eligibility of the guest access

Solution2: Identify yourself as a “LoungeKey Member” So customer should say

(e.g. "I'm a LoungeKey member and would like to enter")

Solution3: Raise the issue to Customer Service (Customerservice@soharinternational.com)