- Retail Banking
- Accounts and deposits
- Loans
- Insurances
- Cards
- Global transfers & Non Resident Banking
- Sohar rewards
- Digital banking
- Global Market
Free 6 Visits to 25 lounges (customer will pay for any additional visits / accessing ineligible lounges)
N/A
Cardholder will pay for all guests
N/A
Free 12 Visits to 1000 lounges (customer will pay for any additional visits / accessing ineligible lounges)
N/A
Cardholder will pay for all guests
First Visit is complimentary. To avail the remaining 11 visits , 1 USD spend is required before the second visits. Upon completion 10 working days customer will be able to access the lounge for free.
Free Unlimited Visits to 1000 lounges (customer will pay for any additional visits / accessing ineligible lounges)
N/A
Cardholder will pay for all guests
First Visit is complimentary. To avail unlimited visits, 1 USD spend is required before the second visits. Upon completion 10 working days customer will be able to access the lounge for free
Free Unlimited access to 1000 lounges (customer will pay for accessing ineligible lounges)
1 Guest
Cardholder will pay for all additional guests
First 2 Visits is complimentary. To avail the remaining visits , 1 USD spend is required before the third visits. Upon completion 10 working days customer will be able to access the lounge for free.
Minimum of USD 1 international POS transaction in every calendar year is required to avail Lounge Key service, (including Face to Face, e-commerce, MOTO or recurring transaction).
(After the first visit for Signature and Platinum Card and after two visits for Infinite Card)
Error message: This card not associated to register in Lounge Key Application
Solution1: Make sure there no blank space entered at the beginning, between number or at the end.
Solution2: Ask the customer to register through the website (https://www.loungekey.com/visamena)
Solution3: Raise the issue to Customer Service (Customerservice@soharinternational.com)
Error message: “sorry there is a payment card associated with this account”
Solution 1: Choose the option “do not have an account” and follow the steps. If no email received follow the below.
Solution 2: Raise the issue to Customer Service (Customerservice@soharinternational.com)
Solution 1: Check if the card is eligible for guest lounge access.
Solution 2: Ask the customer to check in LoungeKey website / App if he is eligible to access the lounge (instructions are shared in the service document)
Solution 3: Check if the customer meets the requirement of the minimum 1$ spend on International transaction.
Solution 4: Raise the issue to Customer Service (Customerservice@soharinternational.com)
Solution1: Ask the customer to register in LoungeKey website / App and get the barcode (instructions are shared in the service document)
Note: Some lounges may ask for the barcode to verify the eligibility of the guest access
Solution2: Identify yourself as a “LoungeKey Member” So customer should say
(e.g. "I'm a LoungeKey member and would like to enter")
Solution3: Raise the issue to Customer Service (Customerservice@soharinternational.com)